[ref. a67724018] IT Support Specialist Intern (Summer 2025) - Herndon
Herndon
Overview:
At Ntrepid, we are a mission-driven provider of managed attribution technologies, specifically designed to support the national security community's operations in the most demanding online environments. We are seeking a IT Support Specialist Intern for the Business Services and Support (BSS) team for the summer of 2025.The ideal candidate will have a solid understanding of IT fundamentals and a healthy appetite for learning all the skills required to provide IT support in a small-to-medium-sized company.
Our internship will provide you with mentoring and hands-on training from senior team members and subject-matter experts. If you are looking for an opportunity to build a diverse IT skillset and gain real world experience in the industry, this is a rare opportunity that you won’t find anywhere else.This internship is based out of our Herndon, Virginia office with a flexible hybrid work schedule.
Responsibilities:
- Provide in-person and remote customer support to Ntrepid employees.
- Troubleshoot hardware and software issues on MacOS, Microsoft Windows, and mobile devices.
- Deploy system and enterprise software with mobile device management tools.
- Administer Office365 and Atlassian product suites.
- Facilitate equipment repair with external vendors.
- Assist engineers with server and network administration.
- Manage IT assets using ITIL best practices and a CMDB.
- Monitor ticket queues and ensure our customers receive prompt responses, escalations, and resolutions.
Qualifications:
- U.S. Citizenship required.
- Pursuing (or recently completed) a degree and interest in Information Technology.
- Capacity to learn IT skills quickly and apply them in a fast-paced environment.
- Familiarity with ticketing systems such as Remedy or ServiceNow.
- Strong communication skills with the ability to be a liaison between technical and non-technical personnel.
- Basic understanding of TCP/IP and computer networking.
- Experience with service desk or customer service operations.
- Computer proficiency with Apple (Mac, iPhone, iPad), PC and/or Android devices.
- Ability to maintain a positive attitude and work ethic to deliver on-time and above standard customer service.
Washington, 20 mi from Herndon (VA)
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