Account Manager

We are in search of an Account Manager to become a part of our team based in New York. This role involves overseeing operations, managing customer relationships, and ensuring service quality in the industry.

• Oversee the execution of service delivery and maintain a high standard of operational excellence.
• Establish and implement standardized processes across all operations.
• Manage and track operational controls, and fulfill management information reporting requirements.
• Maintain clear and constant communication lines, ensuring all critical issues are addressed and promoting cooperation between operations and client services.
• Manage staff performance, setting business objectives, establishing priorities, and providing regular performance feedback.
• Foster a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Resolve issues escalated by clients and communicate significant issues to the Operations Director and client services.
• Understand clients' businesses and the impact of our services on them.
• Monitor overall performance metrics of accounts/departments against contract/target metrics.
• Manage the hiring, development, retention, motivation, and performance of direct reports.
• Support the implementation of new business.
• Ensure that operational processes remain within agreed budgets and timelines.
• Possess strong knowledge of word processing.
• Be flexible with shifts to accommodate teammates in different time zones.
• Be prepared to travel as required. • Exceptional skills in Customer Service and Communication are essential.
• Proficiency in Reporting and Operations is required.
• Demonstrable experience in Planning and Compliance is crucial.
• Familiarity with Planning Processes and Budget Processes is a must.
• A strong understanding of Quality control and Scheduling is needed.
• Knowledge of "About Time" software will be beneficial.
• Experience in Hiring Processes and Billing is expected.
• Ability to manage Implementation processes is key.
• Willingness to Travel as necessary for the role.
• Proficiency in Metric Reporting and adherence to Best Practices is expected.
• Proven ability to work effectively in a TeamWork environment.
• Experience in KPI Reporting is a significant advantage.
• Knowledge of Printing processes or related industry experience would be beneficial.
• Ability to Resolve Issues efficiently and effectively.
• Understanding of Internal Control processes is required.
• Availability for Onsite work as necessary.
• Ability to manage and adhere to Timelines effectively.
• Proficiency in Word Processing software is essential.