[ref. m18176620] Scheduling Coordinator

Overview:

Are You a Scheduling Superstar?

We’re looking for someone just like YOU! If you’re a working professional with a positive attitude and a passion for helping others, we want you on our team! You’re the kind of person who’s an excellent communicator, takes pride in delivering top-notch work, and does it all with a smile.

Why Us?

At ExamWorks, we’re on the hunt for a Scheduling Coordinator to join our team at our Rancho Cordova, CA office. You’ll be the go-to person for assisting and supporting our clients, physicians, and examinees by scheduling and coordinating appointments with precision and care.

• Full-time position with a reliable schedule:
• Competitive compensation: up to $21, plus overtime.
• Monday-Friday, 8:00am-4:30pm, or 8:30am-5:00pm PT
• A supportive, team-focused environment where your efforts truly make a difference.
• Start immediately! We’re looking for someone who can jump in, get trained, and hit the ground running from day one.
• Ready to bring your energy, organizational skills, and passion for customer service to a new role?

Apply today, and let’s make scheduling a breeze together!

Responsibilities:

• Schedules examinations through IME Centric or office specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination.
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
• When required, responsible for ensuring prompt pre-payment for services issued.
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information.
• Provides support and/or coverage to satellite offices as needed.
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
• Processes mail, deliveries and shipments as needed.
• Participate in various educational and or training activities as required.

Medical Records

Data Entry

Medical Office

IME/Independdent Medical Exam(s)

Medical Scheduler

Appointment setter

Qualifications:

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required. A minimum of one year related experience; or equivalent combination of training and experience. Experience in a medical office preferred.

• Ability to handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone
• Must be able to type a minimum of 35 W.P.M.
• Must be able to multitask.
• Ability to follow instructions and respond to upper managements' directions accurately
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.
• Must maintain a professional and clean appearance at all times consistent with company standards.