RV Service Writer/Advisor Wanted
Cold Springs RV Weare
RV Service Writer/Advisor Wanted
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs.Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience with incentives.
Education and/or Experience
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
Benefits
Health Insurance
Dental
Vision
401K Match
Employee discount
AFLAC products
Paid vacation
Birthday off.
About Us
We are a family owned and operated dealership since 1978. We offer a great work environment for growth and we strongly believe in promoting from within.
Cold Springs RVWeare
with Customers, Technicians, and Managers.
Qualifications
• Prior experience as a service advisor or service writer required!
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication...
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