Medical Receptionist

Job Description:

The Medical Receptionist will be responsible for managing patient traffic, processing patient information, managing appointments, and maintaining a clean and organized reception area.

Responsibilities:

1. Greet patients as they arrive and manage the appointment scheduling system.
2. Answer phone calls, schedule appointments, manage patient appointments and reschedule cancellations.
3. Update and maintain accurate patient records including personal and insurance information.
4. Perform patient check-in and check-out procedures, collect co-pays and handle billing processes.
5. Handle and route all correspondence including medical records, test results, and lab reports to the appropriate staff.
6. Maintain a clean, neat and organized reception area to create a welcoming environment for patients.
7. Ensure strict confidentiality of medical records and patient information in accordance with privacy laws.
8. Coordinate between patients, doctors, and medical staff to ensure efficient communication and delivery of care.
9. Help ensure patient satisfaction by being responsive and compassionate to their needs and concerns.
10. Perform other administrative tasks as needed, including but not limited to, office supply inventory management and facility upkeep.

Requirements:

1. High School Diploma or equivalent; medical receptionist certification is a plus.
2. Proven experience as a medical receptionist or similar administrative role in a healthcare setting.
3. Working knowledge of medical terminology and healthcare office administration.
4. Proficiency with electronic medical records software and MS Office Suite.
5. Excellent organizational and multitasking skills.
6. Outstanding communication, customer service, and interpersonal skills.
7. Ability to handle sensitive information confidentially.
8. Flexibility to work within non-traditional hours as needed.
9. Basic understanding of medical billing and insurance processes.