Patient Registration Specialist

Patient Registration Specialist in the Emergency Department!

This position offers a stable weekday schedule with occasional weekend shifts.

Schedule:

• Monday through Friday: 7:30 AM - 4:30 PM
• Rotating Saturdays (as scheduled)

Core Responsibilities:

• Warmly welcome patients and visitors to create a positive, supportive environment.
• Accurately collect, verify, and input patient information, including demographics, insurance details, and consent documents.
• Efficiently manage patient registration and check-in workflows to support smooth operations.
• Provide clear information to patients regarding appointments, insurance, and billing inquiries.
• Collaborate with Emergency Department staff to optimize patient flow and reduce wait times wherever possible.
• Uphold strict confidentiality of patient data in compliance with HIPAA standards.
• Communicate with insurance carriers to confirm coverage and handle pre-authorization needs.
• Perform administrative tasks such as organizing patient records, scheduling follow-ups, and resolving billing discrepancies.
• Support emergency triage by prioritizing registrations according to patient urgency.

Qualifications:

• High school diploma or equivalent (required); some college or healthcare-related coursework is a plus.
• Previous experience in patient registration, medical office administration, or a similar role preferred.
• Strong interpersonal and communication skills, with a focus on customer service.
• Proficient computer skills, including experience with electronic health record (EHR) systems.
• Ability to manage multiple tasks and work effectively under pressure in a high-volume environment.
• Knowledge of medical terminology, insurance processes, and HIPAA compliance (preferred).
• Availability to work rotating Saturdays as part of the schedule.