Customer Service Representative
Robert Half Mahwah
We are searching for a Customer Service Representative to join our team in the Paper/Packaging industry, located in Mahwah, New Jersey, United States. In this role, you will be responsible for handling customer inquiries, processing customer orders, and maintaining accurate records.
This position offers a contract to hire employment opportunity, with a focus on long-term engagement.
Responsibilities:
- Manage incoming calls pertaining to special order parts, order status, parts application, and returns.
- Accurately process and modify customer orders as necessary, ensuring all data entry is correct.
- Conduct daily, weekly, and monthly report maintenance as required.
- Regularly review and update customer credit records and order accuracy.
- Support the processing of returns for specific product lines.
- Participate in inventory counts and ensure accurate tracking of vendor stock.
- Assist in the production of finished products to match specific orders (i.e., Keys, Fuse Boxes, Instrument Packs).
- Ensure orders are appropriately packed for delivery, considering product type, shipping method, and dealer location.
- Provide necessary support to the Special Order Processor and Special Order Coordinator.
- Take part in initiatives, coaching sessions, and training with the Customer Service Supervisor.
- Perform other duties as assigned. • Proficiency in Order Entry and handling Purchase Orders is mandatory.
- Strong skills in Data Entry and Office Administration are required.
- Experience in Annual Inventory management is necessary.
- Familiarity with Inventory Planning & Reporting would be beneficial.
- Ability to maintain and manage Inventory Records is required.
- Experience in Inventory Tracking is essential.
Bronx, 22 mi from Mahwah
Position Overview:
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