Accounts Receivable Specialist
Robert Half New York
We are seeking a detail-oriented Accounts Receivable Specialist to permanently join our client's team in the luxury retail industry. In this role, you will play a critical part in ensuring accurate billing, managing customer accounts, and supporting our sales and operations teams.
This position offers the opportunity to work in a hybrid environment, combining on-site collaboration and remote flexibility.
Responsibilities:
Billing & Invoicing- Accurately generate and distribute invoices for bridal orders, accessories, third-party services, and shipping using Red Horse software.
- Record and track customer payments while resolving discrepancies between payments and invoices.
- Monitor account activity, including deposits, installment payments, and final balances, to meet custom order and wedding deadlines.
- Record and manage payments received through various channels, such as credit cards, PayPal, wire transfers, and checks.
- Proactively follow up with customers to address overdue balances while maintaining a professional and courteous demeanor.
- Partner with the shipping and sales teams to resolve customer inquiries regarding payments or invoices and facilitate the timely release of orders.
- Address and resolve customer billing inquiries and disputes in a timely manner.
- Collaborate with the sales team to ensure all client account issues are handled effectively.
- Notify customers of upcoming payment deadlines and confirm account balances are cleared prior to product delivery or service completion.
- Research and correct billing discrepancies, including those caused by product returns or cancellations.
- Prepare and review accounts receivable aging reports to monitor outstanding balances.
- Create and present regular financial reports to management and company leadership.
- Adhere to company policies regarding refunds, cancellations, and payment plans.
- Maintain accurate and detailed records of all accounts receivable transactions for auditing purposes.
- Minimum of 2 years of experience in accounts receivable or collections, preferably in the retail industry.
- Proficiency in Excel and strong ERP system experience.
- Excellent communication skills with the ability to interact confidently across departments.
- Strong attention to detail, organizational skills, and the ability to meet deadlines.
- A bachelor's degree in accounting or similar discipline.
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