Retail Sales Associate / Customer Service

Overview:

• Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers, Massage Therapists and Estheticians to create an environment where clients are the center of the world

The SKILLS we are looking for:

• Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

The QUALIFICATIONS you need to have:

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Be driven to create the best work environment for your teammates and the best experiences for the client.

The COMPENSATION we will provide:

• $16 - $18.50/hour depending on experience and availability
• Monthly Performance Bonuses (ongoing)
• Paid Time Off
• A complimentary massage or facial at the studio - every month!
• Health Insurance
• Dental/Vision
• Retirement Savings (401-k)
• Aflac Supplemental Insurance

If working in a rewarding sales environment in a great wellness studio sounds exciting, you should apply today!

All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.