Customer Service Representative

Must have experience with ServiceTitan!

Responsibilities:

• Handle inbound telephone calls and provide professional assistance to customer inquiries.
• Schedule appointments efficiently and dispatch teams for HVAC maintenance, repairs, and replacements.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Accurately process customer credit applications and maintain meticulous records.
• Utilize multi-line phone systems, ensuring a pleasant phone manner at all times.
• Keep a thorough record of customer interactions, transactions, comments, and complaints.
• Utilize a job scheduler to organize and prioritize tasks for the day.
• Maintain a high typing speed (over 60 WPM) to ensure efficient data entry.
• Use knowledge of the building and construction industry to better assist customers.
• Monitor customer accounts and take appropriate action when necessary.
• Proficiency in dispatching and job scheduling, with a particular focus on HVAC systems
• Demonstrated experience in customer service, including the ability to resolve customer complaints and issues effectively
• Ability to schedule appointments and manage multiple tasks concurrently
• Typing speed of over 60 WPM
• Experience with answering multi-line phone systems and handling inbound telephone calls
• Knowledge of phone operations and professional phone etiquette
• Pleasant phone manner that enhances customer interaction
• Ability to maintain a high level of professionalism and customer service in a high-pressure environment.