Corporate Director of Ambulatory Services (Wound Care/HBO and Infusion Services)| Pam Health Corporate - Plano

Overview:

The position requires collaboration with both inpatient and outpatient facilities to ensure cohesive service delivery.

Responsibilities:

• Operational Leadership: Oversee the daily operations of Wound Care, HBO, and Infusion Services, ensuring compliance with healthcare regulations and internal policies.
• Business Development: Identify and pursue market opportunities to expand service lines, including assessing potential sites and services that align with PAM Health's strategic goals.
• Financial Management: Develop and manage budgets, analyze financial performance, and implement strategies to achieve revenue targets.
• Stakeholder Collaboration: Work closely with medical directors, facility administrators, and external partners to ensure integrated and efficient service delivery.
• Regulatory Compliance: Stay abreast of industry trends and ensure all services comply with federal, state, and local regulations.

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution.
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.
• Must possess interpersonal, written and verbal communication skills required for effective interaction with medical providers, case managers, patient assessment coordinators (PAC), and wound care managers
• Must communicate frequently in a tactful and diplomatic manner with medical providers, case managers, PACs, and wound care managers including clear and concise querying
• Must promote customer satisfaction by way of prompt and courteous service to internal and external customers

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Qualifications:

Education and Training: Current professional Nursing (e.g., RN/LVN) or Therapy License (e.g., PT, OT, SLP) or Graduate or Undergraduate degree in Hospital Administration, Business Administration, or a related field, or equivalent experience.

Experience: Minimum of five years of progressively responsible experience in a healthcare setting or equivalent healthcare setting.