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The Contractor Support Coordinator is responsible for UXID on boarding and off boarding of all contractor service partners. This position supports the Field Ops/CMT Manager with project management support related to contractor installation and drop bury related projects, reporting related to drop bury aging, contractor off boarding and badge returns and other departmental paperwork, administrative and office management services for a large department.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.
UXID/Net IQ On Boarding of all new contractor employees–
Create ticket for authorized personnel to have access to Self-Billing, VPN, firewall tickets, contractor dashboards and other system tools necessary for companies to track and manage performance
Submit ticket requests in Net IQ to request PID/VID for new technicians
Once PID/VID is assigned, CMT administrator assigns tech numbers for new hires
Verify new hires meet Spectrum eligibility requirements and have been approved by Crimshield Badging
Assist with on boarding of new companies and ensure they have all of the necessary items to complete installations
Create Ticket for contractor ICOMS and CSG profile for WFX work issuance
Update UXID and badging following all guidelines to reflect any contractor changes from one contractor partner to a different contractor partner
UXID Off Boarding of contractor employees–
Notify Field Ops/CMT Manager of any contractor employee who no longer is approved to receive Charter work in order to retrieve their Charter Authorized Contractor badge. Expired, non-renew notice from Crimshield or Terminated employee.
Work with Contractor project manager and CMT Admin to ensure the following:
Confirm that all CPE is accounted for and tech buffers are cleared
ID badges are collected and returned to CMT Administrator for processing.
Process back charges for unreturned ID badges
Confirm that system keys are collected
Confirm that vehicle magnets are collected and approve to be reissued to new hire replacement
Create Ticket to remove off boarded contractor from all systems
Off board contractor employee in UXID system and notate if no longer authorized to receive Charter work.
Provide reporting to Field Ops/CMT Manager onAll aging drop buries to drive completions within 5 days.
Damage claims and customer escalations associated with Contractor work.
Status of projects related to mass installs, installation and drop related contractor activity
Responsible for test account set up and provisioning of contractor compliant meters
Reviews Charter contractor meter servers to verify contractor compliance with Firmware updates and server standardization
Analyzes and coordinates daily department activities to achieve established goals.
Maintains department calendar and ensure to meet deadlines.
Prepares meeting agenda, schedules department meetings and distributes minutes.
Assists the department staff in scheduling conference calls and making travel arrangements.
Responds to work requests from department staffs in timely and accurate manner.
Assists the department staff in preparing and maintaining meeting materials, business presentations and other department files.Provides general administrative and office management support.
Performs data collection, analysis and reporting to Manager for decision making purposes.
Drafts letters, correspondence, memos, charts, documents, tables, graphs, and plans as requested.
Adheres to company policies and regulations.
Performs other duties as requested by supervisor
REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to maintain confidentiality of information
Ability to prioritize and organize effectively
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to type with speed and accuracy
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently
Ability to work while seated for prolonged periods of time
Knowledge of general office procedures
Required EducationHigh School Diploma or equivalent
Required Related Work Experience and Number of YearsAdministrative/secretarial work experience - 3
WORKING CONDITIONSOffice environment
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TOP125 2024-37550 2024
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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