Client Support Specialist

And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in written format.

• Daily interaction with customers by responding to inbound email and chat regarding investment information and services as needed.
• Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
• Assesses customer information and provides appropriate product and service solutions
• Maintains strong product knowledge
• Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate
• Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs

• Proficient business writing experience in both Chinese and English
• Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
• Ability to manage and de-escalate difficult and complicated problems
• Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness
• Associate degree preferred
• Ideal candidate has previous chat and/or email customer service experience preferred

Salary: $19.50 to $22.00 /hour