Senior Customer Success Manager (2703533)
Placement Services USA, Inc. Menlo Park
Manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. Build relationships with clients. Focus on expanding Skans offerings within customer accounts. Increaser customer retention, solve customer issues, and drive customer satisfaction.
Deliver client satisfaction and complex process transformation programs. Lead Program Management across all phases of engagement from onboarding, implementation, training, and ongoing support. Learn and implement Skan customer success model including customer value management methodologies.
Lead clients through value discovery, value enablement, value delivery and validation phases of implementation. Manage all aspects of project delivery planning, reporting, coordination and risk management including governance. Develop deep expertise in Skan product technology, implementation and configuration.
Understand customer organization, business processes, pain areas, business goals, and collaborate with internal Skan teams to develop Skan solutions and present them to achieve Skan product adoption growth. Build relationships across business owners, technology leaders and vendor management.
Monitor and achieve goals around Skan adoption, license usage, business outcomes delivery, renewals, and revenue expansion. Build and share customer case studies, project learnings and radiate within other teams. Gather intelligence on customer initiatives, priorities, and Leadership directions.
Manage license renewals in partnership with Sales. Provide Executive briefings and status updates. Report and track all metrics in the customer success management tool. Manage Program governance activities like monthly and quarterly business reviews with executive stakeholders.
The experience and education requirements are:
Deliver client satisfaction and complex process transformation programs. Lead Program Management across all phases of engagement from onboarding, implementation, training, and ongoing support. Learn and implement Skan customer success model including customer value management methodologies.
Lead clients through value discovery, value enablement, value delivery and validation phases of implementation. Manage all aspects of project delivery planning, reporting, coordination and risk management including governance. Develop deep expertise in Skan product technology, implementation and configuration.
Understand customer organization, business processes, pain areas, business goals, and collaborate with internal Skan teams to develop Skan solutions and present them to achieve Skan product adoption growth. Build relationships across business owners, technology leaders and vendor management.
Monitor and achieve goals around Skan adoption, license usage, business outcomes delivery, renewals, and revenue expansion. Build and share customer case studies, project learnings and radiate within other teams. Gather intelligence on customer initiatives, priorities, and Leadership directions.
Manage license renewals in partnership with Sales. Provide Executive briefings and status updates. Report and track all metrics in the customer success management tool. Manage Program governance activities like monthly and quarterly business reviews with executive stakeholders.
Organize customer onboarding, change management and training/certification. Collaborate with Skan marketing, product management and executive teams to organize knowledge sharing, best practices and discovery workshops.
Telecommuting permitted 100% of the time.
40 hours/week, 9:00am-5:00pmThe experience and education requirements are:
Six (6) years of experience as a Business Consultant or related occupation with experience in customer success management, relationship management, delivery management, consulting or enterprise delivery. Experience must include:
Five (5) years of experience in the following (experience may be gained concurrently):- Designing business processes and delivering digital transformation initiatives
- Experience in the banking and financial services, insurance or healthcare verticals managing client relationships and delivery
- Using Lean Six Sigma, BPM or continuous improvement methodologies
Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at (link removed) with reference #2703533 in the subject line.
Thank you.
Placement Services USA, Inc.Menlo Park (CA)
Telecommuting permitted 100% of the time.
40 hours/week, 9:00am-5:00pm
The experience and education requirements are:
Six (6) years of experience as a Business Consultant or related occupation with experience in customer success management...
Super Micro ComputerSan Jose, 17 mi from Menlo Park (CA)
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Date: Nov 3, 2024
Location: San Jose, California, United States
Company: Super Micro Computer
Job Req ID: 25656
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