Onsite HOA / Administrative Assistant (VFL2025-7956)

Overview:

The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary:

The Venetian Golf & River Club is a 1,039 acre, 1377 home Northern Italian Renaissance themed gated community situated on the north side of Laurel Road, 1.5 miles east of Exit 195 on I-75 adjoining the Myakka River in North Venice, Florida.

All residents have access to the River Club, which offers world class amenities including six Har-Tru Tennis Courts, a 74-acre nature park with Boardwalk for wildlife and birdwatching, Fitness Center with professional Fitness Classes, and a beautiful Community Swimming Pool and Spa, including an outdoor poolside Tiki Bar.

In addition, the community features an 18-hole, par 72 championship golf course designed by Chip Powell. The golf membership is optional. Many of the homes have beautiful golf course, lake, or preserve views, which allow residents to fully enjoy nature and the Venetian Golf & River Club.

The Venetian Golf & River Club is conveniently located close to neighborhood shopping areas and the beautiful beaches on Venice Island and Casey Key.

Responsibilities:

• Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors.
• Distribution of welcome packets.
• Coordinating welcome packets.
• Assists other employees with residents and visitors to ensure overall coverage in management office and deliver a high level of customer service.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
• Plus any additional tasks assigned by supervisor.

Qualifications:

• Strong Administration Skills - Must be proficient with MS OFFICE, computer savvy good with software, Adobe, MS Word and Administrative task oriented
• Previous customer related experience required
• Previous HOA experience preferred
• Computer knowledge and ability to learn new software required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits include:

• - Medical Insurance - Insurance premium is paid for by company for Employee Only tier on HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 Paid Holidays