Scheduler - Surgery Coordinator, Heart Specialists, Shelbyville, First shift

Overview:

Under general direction, the Scheduler-Surgery Coordinator is responsible for scheduling all inpatient and outpatient surgery and medical procedures, tests and studies ordered by the physician. Provides support, and communicates necessary information to patients and physicians regarding surgery scheduling.

Responsibilities:

• Maintain the surgery schedule, providing necessary information to patients and physicians.
• Coordinate, register and schedule appointments for patients according to availability.
• Conduct patient pre-certification on proper insurance approval for appointments and medical care.
• Ensure all pre-operative required tests needed prior to surgery, are scheduled and completed.
• Coordinate and ensure necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to scheduled procedure.
• Communicate detailed information and answer patients' questions regarding surgery preparation instructions, arrival / departure instructions relative to procedure.
• Schedule any necessary follow-up appointments, as directed by physicians.
• Receive and screen calls relating to problems that may arise due to date changes and any reasons for cancellation.
• Escalate non-routine issues to the practice manager or physician.
• Perform other duties as assigned by the practice manager or physician.

Qualifications:

Education / Accreditation / Licensure (required & preferred):

High School Diploma or GED required.

Experience (required and preferred): 2 years related experience in a healthcare environment required.