Operations Coordinator

Company Overview:

****THIS POSITION WILL BE 100% ONSITE IN PISCATAWAY, NJ (No Hybrid/ No Remote)****

Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for over 40 years.

Overview:

The Operations Coordinator will be the contact person within operations for sales and support priority customers on updates for the priority customers’ orders.

Responsibilities:

• Organize and manage schedules, resources, and assets to ensure operational efficiency.
• Coordinate meetings, appointments, and events for teams or departments.
• Ensure that the necessary supplies and equipment are available and functioning.
• Support the development and implementation of operational processes.
• Monitor workflows, identify inefficiencies, and suggest improvements.
• Ensure compliance with company policies and procedures.
• Capture the Voice of the Customer through customer feedback to enable the improvement of operations execution.
• Act as a liaison between departments to facilitate smooth communication and cooperation.
• Address operational issues and concerns, working with relevant teams to develop solutions and escalating when necessary.
• Provide updates to management regarding project progress, operational metrics, or challenges.
• Establish periodic communication with the sales and support teams to anticipate needs and requirements.
• Maintain accurate records of operations data such as schedules, budgets, and inventory.
• Prepare and submit reports for management or external stakeholders.
• Track and be responsible for KPIs and performance metrics related to operations including OTS / OTD.
• Assist in troubleshooting equipment or resource issues.
• Coordinate with external vendors, ensuring timely deliveries or services.
• Support client-facing operations as needed, ensuring a high level of service and satisfaction.
• Additional responsibilities as needed.

Qualifications:

• High School Diploma or GED required
• Minimum of 3-5 years of experience in customer service
• Experience with developing/documenting procedures
• Excellent interpersonal skills to lead the LATAM customer service coordination work
• Demonstrated customer focus with drive and determination to improve performance
• Demonstrated attention to detail and the ability to thrive in a team environment
• Ability to exercise initiative, achievement, and use judgment to develop proposed solutions
• Ability to multitask and manage several projects or workflows simultaneously
• Accuracy in scheduling, reporting, and data management is crucial
• Strong verbal and written communication to work effectively with different teams and stakeholders
• Ability to quickly assess situations and come up with effective solutions
• Efficient use of time to prioritize and meet deadlines in a fast-paced environment
• Bilingual Spanish/English a plus

COMPUTER SKILLS:

• Familiarity with office software (e.g., MS Office, Google Workspace)
• Project management tools (e.g., Asana, Trello), and basic data analysis

WHAT WE OFFER:

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
• HSA, FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)