Computer User Support Specialist, Senior - California
Overview:
BAI, a defense contractor, is seeking a Computer User Support Specialist Senior with 10+ years’ experience for Department of Defense program onsite at Naval Air Weapons Station China Lake in Ridgecrest, CA. and/or Point Mugu Naval Base in Camarillo, CA.Opportunities for career advancement, excellent benefits and long-term stability are some of the advantages of our growing, employee-focused company.
Salary
The typical annual salary range for this position is $72,000.00 USD to $89,000.00 USD. Salary will be based on current qualifications, directly related experience, geographic location, and possible contractual requirements which could fall outside of this range.
Responsibilities:
- Provide technical assistance to computer users
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
- Senior level person typically works on high-visibility or mission critical aspects of a given program and performs all functional duties independently
- Senior level person may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job
- Monitor computer system performance to ensure proper operation
- Collaborate with others to resolve information technology issues
- Provide technical support for software maintenance or use
- Install and maintain computer hardware
- Resolve computer software problems
- Install software and test computer software performance
- Train others in computer interface or software use
Qualifications:
- Over 10+ years of experience performing the duties described in the Functional Description and Responsibilities.
- Excellent communication and interpersonal skills—verbal, non-verbal, written, and listening—for staff, customer and organizational level communications, both formal and informal
- Ability to work independently; self-starter
- Working knowledge and use of Microsoft Office suite programs, MS Word, Excel, Access, PowerPoint, and SharePoint
EDUCATION
Degree: MA/MS degree in a Computer, Information Science field, Mathematics or a relevant technical discipline.Allowable Substitution: Bachelor’s Degree plus 4 years additional work experience may be substituted for a Master’s Degree.
CLEARANCE
Condition of Employment: Applicant must have an active DoD Secret Level Clearance. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.
CITIZENSHIP
The applicant must have US citizenship at time of application.
BAI is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.