Customer Service Representative - Miami - ref. a23905819

We are offering a contract employment opportunity for a Customer Service Representative in Miami, Florida. This position will be working for a nonprofit organization in the Miami area in their helpline service department. If you enjoy helping others and working in a fast-paced environment, this might be a great opportunity for you.

Responsibilities:

• Provide appropriate information and referrals to social service agencies for callers contacting the Helpline.
• Ensure data is accurately entered into the client database in a timely manner.
• Provide telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations.
• Participate in training, seminars, workshops, and in-services related to program and professional development.
• Maintain an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.
• Consistently adhere to the assigned schedule and demonstrate flexibility in regard to call center coverage needs.
• Provide outstanding customer service to callers and accurately document all calls in the software.
• Adhere to confidentiality policies and procedures as well as HIPAA regulations.
• Obtain Certification as an Information & Referral Specialist through the Alliance for Information & Referral Systems (AIRS).
• Bachelor’s degree in Social Work or Human Service field. Equivalent experience and demonstrated skill in social services may be considered.
• Two years’ experience in providing information and referral services, preferred.
• One or more years in crisis counseling or clinical work preferred.
• Strong interpersonal skills.
• Ability to communicate information calmly and effectively in emergency or high stress situations.
• Ability to work effectively and with sensitivity with culturally diverse populations.
• Skilled in managing multiple tasks.
• Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet.
• Bilingual preferred (French, Creole or Spanish).