Customer Service Representative - New Haven

In this role, you'll also play a key part in our dynamic, rapidly-changing call center environment.

Responsibilities:

• Actively cross-selling and referring customers to support business development and client referral goals
• Fielding and sending written business correspondence to maintain clear communication
• Managing incoming telephone calls to ensure all customer inquiries are addressed
• Offering prompt and accurate customer service to foster customer satisfaction
• Monitoring customer accounts and taking appropriate action when necessary
• Processing customer credit applications accurately to maintain efficient operations
• Maintaining accurate customer credit records to ensure up-to-date information is available.

• Possess a high school diploma or equivalent
• Experience in customer service or administrative assistance is advantageous
• Strong communication and interpersonal skills
• Ability to use basic office equipment and computer software
• Capable of managing multiple tasks simultaneously
• Excellent problem-solving skills
• Demonstrated ability to provide high-quality customer service under pressure
• Ability to work effectively in a team environment
• Willingness to learn and adapt to new technologies and procedures
• Must have a professional demeanor and strong work ethic
• Capable of handling confidential information responsibly
• Flexibility to work different shifts, including evenings, weekends, and holidays if required
• Must have a positive and customer-oriented attitude.