Customer Service Representative

Your duties will involve addressing inquiries, assisting with the navigation of government procedures, and collaborating with different departments to ensure accurate and timely responses.

Responsibilities:

• Deliver top-notch customer service through phone, email, and face-to-face interactions
• Address and resolve inquiries, concerns, and requests related to government services, programs, and policies
• Assist constituents in navigating government processes and procedures
• Collaborate with various departments to secure accurate information and prompt responses to customer inquiries
• Maintain current knowledge of local government services and initiatives
• Process and manage sensitive information with utmost confidentiality and discretion
• Utilize basic computer applications and demonstrate a willingness to learn new systems
• Guide guests and direct them appropriately based on their needs
• Handle data entry tasks efficiently and accurately. • Demonstrated experience in a Customer Service role within a local government setting or similar.
• Strong ability to direct guests to appropriate departments or individuals.
• Proficiency in data entry with a high level of accuracy and attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals.
• Demonstrated ability to handle customer inquiries and complaints in a detail oriented and efficient manner.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Proficiency in using computer systems and software, including Microsoft Office Suite.
• Ability to work both independently and as part of a team.
• High level of personal integrity and commitment to providing excellent customer service.
• Flexibility to work a variety of shifts, including evenings and weekends if necessary.
• Understanding of local government operations and procedures would be advantageous.