Consumer Loan Servicing Specialist: III (Senior)
Consumer Loan Servicing Specialist
Immediate opening for a Consumer Loan Servicing Specialist to work onsite in Columbus, OH
The Consumer Loan Servicing Specialist must have- 3 or more years of experience in loan servicing, secondary marketing, or financial services
- Experience and proficiency with Microsoft products including Excel and Visio
- High School Diploma or equivalent Bachelor degree preferred
- A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards
- Excellent verbal and written communications; ability to explain risks and issues to various levels within the organization
- Highly motivated with strong organizational (time management, planning, goal setting, tracking, etc.), analytical, decision making, and problem-solving skills
- High level of professionalism and confidence with the ability to build credibility and work collaboratively with team members, leadership, Risk, Audit, IT, and business partners
- Strong business and technology aptitude with a willingness to learn
- Ability to interpret data and communicate results effectively verbally and in writing
- Ability to prioritize multiple assignments
- Black Knight MSP experience
- Excellent written and verbal communication skills, including professional demeanor and grammar
- Experience with project management processes and standards, and/or knowledge of Microsoft Project
- Experience working on mortgage or loan sales or servicing transfers
-Motivated self-starter with a proven ability to multi-task
- Proven leadership skills, including the ability to work in a team environment
- Strong attention to detail
- Strong knowledge of loan operations and compliance/regulatory guidelines
Provides support for Sales and Acquisitions SAQ Special Projects management and others as needed. Assists in building new process for servicing transfers of mortgage loans. Primary focus will be supporting SAQ but may support other areas of Consumer Loan Servicing as needed.
Project management and participationResearch issues and take action to correct
Partner with internal colleagues' customers investors and vendors
Procedure review modification and creation
Process map creation and ongoing upkeep
Build test scripts manage and implement testing and reporting
Lead in process improvement ideas and documentation
Perform reviews associated with regulatory/compliance requirements
Perform other duties as assigned
Assist in developing and maintaining department procedures
Review research and resolve issues with systems and investors Customer Service, Communication, Sales, Documentation, Reporting, Microsoft Excel, Planning, Compliance, Research, Review, Project Management, Audit, Leadership Skills, Vendors, Communication Skills, Time Management, Execute, Loan Administration, Process Improvement, Agile, Resolve Issues, Compliance Functions, Financial Services, Methodology, Lead Special Projects