Columbus - Help Desk Analyst

We are offering a long-term contract employment opportunity for a Help Desk Analyst to join our team in the Plastics Manufacturing industry, located in Columbus, Ohio. As a Help Desk Analyst, you will be the first line of support, ensuring high levels of customer satisfaction through efficient troubleshooting of technical issues and proactive assistance.

• Provide technical support to internal and external clients through phone, email, or chat.
• Troubleshoot and resolve hardware and software issues, encompassing operating systems, applications, and network problems.
• Log, track, and manage support tickets using our help desk system, ensuring issues are prioritized and escalated as necessary for timely resolution.
• Deliver excellent customer service, understanding user needs, and providing clear instructions and solutions while maintaining a positive and professional demeanor.
• Create, maintain and update knowledge base articles and documentation for common issues and solutions.
• Assist with the setup, configuration, and maintenance of hardware and software, performing routine system checks and updates as needed.
• Collaborate with other IT staff and departments to resolve complex issues and implement improvements, sharing knowledge and best practices with team members.
• Provide basic training and support to end-users on software applications and IT systems, assisting in onboarding new employees with IT-related tasks.
• Utilize a range of skills including Android Development, Cisco Technologies, Citrix Technologies, Database Management, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Linux, Mac OS, and Windows Desktop Operating System. • Proficiency in Android Development is required.
• Familiarity with Cisco Technologies is required.
• Experience with Citrix Technologies is essential.
• Must have knowledge in Database management.
• Understanding of EO/IR systems is a necessity.
• Ability to manage Active Directory is required.
• Proficiency in handling Apple Devices is essential.
• Must possess knowledge about Computer Hardware.
• Experience in Configuration Management is required.
• Ability to handle Deployments is a necessity.
• Proficiency in Linux operating systems is required.
• Familiarity with Mac OS is a necessity.
• Experience with Windows Desktop Operating System is required.
• Knowledge of Windows Infrastructure is essential.
• Understanding of Windows services is a necessity.
• Basic Network Troubleshooting skills are required.
• Ability to manage Networks is essential.