Service Shop Technician

Tests, troubleshoots, repairs and modifies production electronic components, parts, equipment, and systems. Provide phone and email technical support to customers, third party field service organizations, other Myers technicians and represents the company in a professional manner as required by performing the following duties:

• Perform in-house testing and repair of PC Boards, modules, sub-assemblies, components and systems.
• Provide professional and courteous technical phone support relating to customer needs.
• Provide phone and email technical support to other Myers service technicians, customers, and third-party service organizations to accurately diagnose product functionality issues.
• Inspect and organize products returned under RMA's as required.
• Maintain Field Service parts inventory including cycle counts and inventory transactions.
• Oversee all Field Service test equipment inventory and calibration rotations with technicians.
• Maintain all service training equipment and fixtures and participates in technical training activities as required.
• Keep an organized, neat and clutter-free work area in Repairs and Returns work areas.
• Verify service parts orders for completeness and accuracy, prepare and package them for shipment, then deliver to shipping.
• Assist Field Service Technicians in the field as needed for additional support, or for training opportunities.