Customer Service Manager
Are you a natural leader with a passion for delivering outstanding customer service? Our client, a well-respected public service organization, is looking for a Customer Service Manager to lead their dynamic team in Phoenix.
In this role, you’ll be at the forefront of managing a dedicated team, driving high-quality service, and ensuring operational efficiency that aligns with the organization’s strategic goals. If you thrive in a fast-paced environment and enjoy mentoring and coaching others to success, we want to hear from you!Ready to make a difference? Join our client and help shape the future of customer service in Phoenix!
salary: $27.86 - $27.87 per hourshift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
As a Customer Service Manager, job duties include:
- Actively participate in interviewing and hiring new employees, ensuring a smooth and successful onboarding process.
- Plan, assign, coordinate, and oversee the daily work of direct reports, ensuring alignment with organizational priorities.
- Conduct regular one-on-one meetings with team members, providing constructive feedback, coaching, and mentoring to foster personal and professional growth.
- Apply corrective actions, address complaints, and resolve issues in a timely manner, collaborating with leadership and Human Resources as needed.
- Manage multiple projects simultaneously, maintaining a high level of organization and efficiency in a fast-paced environment.
Skills:
- 5+ years of working as a Customer Service/Call Center Manager within in a banking, legal or financial field.
- Familiarity with customer experience metrics and performance indicators.
- Experience with Continuous Improvement practices, such as Six Sigma or LEAN
- Proficient in agency-specific databases, such as the Customer Service Center (Ticketing System) and Genesys (call routing, call flow, call recording, agent logged time)
- Effective organizational and time management abilities, with the capacity to manage multiple projects under pressure
This role offers an exciting opportunity to work with a dedicated team in a fast-paced and dynamic environment apply for this Customer Service Manager position today!
Skills- Customer Service Manager
- Interviewing
- Hiring Staff
- Training
- Coaching
- MS Office
- Google Workspace
- Genesys
- Call Ticketing System
- Project Management Skills
- Call Center Management
- Six Sigma
- LEAN
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.