Customer Service Representative
Robert Half Gibsonia
We are inviting applications for the role of a Customer Service Representative in the retail industry. This role is based in Gibsonia, Pennsylvania, and offers a contract to hire employment opportunity. As a Customer Service Representative, you will be essential in facilitating interactions with our customer base, managing inbound and outbound calls, and maintaining detailed customer records.
Responsibilities:
- Manage inbound and outbound customer calls in a timely and efficient manner.
- Provide excellent customer service by addressing customer inquiries and resolving issues.
- Ensure accurate and timely data entry of customer information into the system.
- Use Microsoft Excel and Microsoft Word to create reports and manage customer data.
- Maintain proficiency in using QuickBooks for customer transactions.
- Communicate effectively through email correspondence with customers.
- Take responsibility for order entry and schedule appointments as required.
- Monitor customer accounts and initiate appropriate action when necessary.
- Maintain a high level of organization and attention to detail in all tasks.
- Continuously improve customer service skills for better customer satisfaction. • Demonstrated ability in answering inbound calls promptly and professionally.
- Previous experience in a call center customer service role.
- Exceptional customer service skills with the ability to handle inquiries and complaints effectively.
- Proficiency in data entry tasks with attention to detail and accuracy.
- Experience in managing email correspondence, responding to customer queries in a timely and professional manner.
- Ability to handle both inbound and outbound calls efficiently.
- Proficiency in Microsoft Excel for data analysis and reporting tasks.
- Proficiency in Microsoft Word for document creation and editing.
- Experience in order entry, ensuring accurate and timely processing of customer orders.
- Ability to schedule appointments, manage calendars, and coordinate meetings.
- Familiarity with QuickBooks for financial management tasks.
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