Help Desk

Key Responsibilities:

• Provide onsite technical support for end-users, including hardware, software, and peripheral troubleshooting.
• Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment.
• Perform diagnostics and repair of computer hardware, operating systems, and software applications.
• Support Windows-based environments, including system imaging, updates, and software deployments.
• Manage Active Directory user accounts, including password resets and account modifications.
• Assist with network troubleshooting (basic connectivity issues, VPN support, etc.).
• Maintain accurate records of support requests using a ticketing system.
• Provide technical support for office equipment such as printers, scanners, and conference room AV systems.
• Collaborate with the IT team to resolve escalated issues and implement solutions.
• Set up and configure new user equipment, including provisioning accounts and email setup.

Qualifications:

• Experience: 1-3 years of experience in a PC support or help desk role within a business environment.
• Technical Skills: Strong knowledge of Windows OS, Office 365, Active Directory, and basic networking.
• Certifications (Preferred): CompTIA A+, CompTIA Network+, or equivalent.
• Customer Service: Strong communication skills and ability to work with non-technical end-users.
• Problem-Solving: Excellent analytical and troubleshooting skills.
• Other: Must be willing to work onsite, Monday through Friday.