Financial Services Representative
Our client, located in Irving, TX is currently hiring for Financial Services Representatives for their call center. This is a great opportunity to gain more experience in the financial field! Locations: Irving, TX 75063 (Hybrid role) Rate: $18.50 per hour Hours: Must be flexible between 7:00 a.m. and 7:00 p.m. Please apply online for consideration!
salary: $18 - $18.5 per hourshift: First
work hours: 7 AM - 8 PM
education: High School
Responsibilities- Manage large amounts of inbound calls in a timely manner while attempting to assist with a resolution of the caller’s tax issue
- Leverage a communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Activity documenting discussions of call and leverage internal tools for next level resolution needs
- Ability to work in a structured, fast paced environment
- Will be required to work onsite 1 day per week after training is completed
- Call Center Support (2 years of experience is required)
- Telephone Etiquette
- Basic Computer Skills
- Basic Software Skills
- Customer Service
- Follow-up
- Active Listening
- Call Center
- Adapting to Change
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.