[ref. d98731516] Jersey City - Cash Application Specialist

Position requires strong emphasis on details quality and timeliness. Must have the ability to work across several receivable systems policy administration systems and inter-connected processes. Needs to effectively communicate with peers management and internal and external partners.

• Assume ownership and respond to customer internal/external billing correspondence and inquiries in a customer-centric efficient accurate and detail oriented manner to achieve an optimal outcome.
• Coordination across multiple business partners to provide end to end servicing ensuring the complete resolution of customer inquiries.
• Effectively navigate multiple systems proprietary systems and applications to research analyze and resolve customer inquires
• Work effectively in a team environment using detail oriented interpersonal and communication skills
• Promptly monitor mailboxes and provide front-line support for inquiries and escalations
• Quality Control cash application and effectively report findings to management
• Perform other related duties as assigned

• Basic knowledge of Microsoft Office Suite products including Excel Outlook Word o Excel-Data Entry-it would be nice to have someone who can do Vlook-ups o Outlook-Responding to incoming emails will be constructing email texts
• The ability to recognize when a problem needs to be solutioned and using the necessary resources to solve issues Experience/Education
• Relevant work experience and or Associates Degree preferred
• Prior customer service in back-office processing environment and/or quality control experience