Guest Service Agent

placeMyrtle Beach calendar_month 

Overview:

Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

  • Guest Service Agent responsibilities include, but are not limited to;
  • Greet and interact with guests in a genuine, friendly, and professional manner.
  • Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
  • Process accurate transactions, including but not limited to cash and credit card payments.
  • Conduct call-backs to inquire about guests’ experiences.
  • Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
  • Submit housekeeping and maintenance work order request forms.
  • Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information.
  • Inventory guest room keys according to policy and request re-keying as necessary
  • Assist with responsibilities and duties in the absence or heavy volume in other front office areas.
  • Other duties as assigned.
  • What are we looking for?
  • Passion for providing exceptional service to guests and team members
  • Responsibility, reliability, and honesty
  • Strong attention and care to details
  • Teamwork and collaboration
  • Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

  • Medical, Dental, and Vision coverage options
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Paid Parental Leave (10 weeks)
  • Bereavement Leave and Jury Duty Pay
  • Life Insurance Benefit
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Local Attraction Discounts
  • Associate Referral Program
  • Tuition Reimbursement
  • Resort Accommodations Discount

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar.

As a company, we continue to grow and we hope you’ll grow with us.

Want to know more? Check out www.brittainresorts.com!

Connect with us! @brittainresorts

TikTok | Facebook | Instagram | LinkedIn

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Pay Range: USD $13.00 - USD $14.00 /Hr.

Shift: Mixed Shifts

Position Type: Seasonal Full-Time

thumb_up_altRecommended

Lead Front Desk Agent- PM Shift

placeMyrtle Beach
Job Summary: 3p-11p Front Desk Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents...
electric_boltImmediate start

Guest Services Supervisor

placeMyrtle Beach
in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.  •  Guest Services Supervisor responsibilities include, but are not limited to:  •  Greet and interact with guests in a genuine...
placeMyrtle Beach
Overview: WE ARE MORE THAN JUST A WORKPLACE… We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom...