Customer Service Representative

Your primary focus will be to ensure a positive customer experience through responsive and compassionate service.

• Engage in handling calls from healthcare professionals regarding prescription drug benefits
• Utilize your skills in Call Center Customer Service to resolve customer queries promptly and professionally
• Ensure accurate and timely data entry to maintain customer records
• Utilize your knowledge of Pharmacy claims and Pharmacy Benefit Management to provide accurate information to callers
• Work effectively in a high volume call center, maintaining a high level of professionalism
• Collaborate with various teams and departments for coordinated work efforts
• Provide Remote Assistance as needed, demonstrating your ability to work independently
• Monitor customer accounts and take appropriate action when necessary
• Assist customers in a fast paced call center environment, ensuring their needs are met
• Track and adhere to Call Center Metrics to maintain service quality. • Proficiency in Call Center Customer Service is mandatory.
• Demonstrated ability to assist customers effectively and professionally.
• Experience in a call center environment is essential.
• Capability to work in a fast-paced call center is necessary.
• Skilled in handling inbound call center operations.
• Experience in a high volume call center is desirable.
• Familiarity with call center metrics and performance standards.
• Ability to provide remote assistance to customers when required.
• Excellent data entry skills and attention to detail.
• Knowledge of pharmacy operations is a plus.
• Experience with pharmacy claims processing is beneficial.
• Familiarity with Pharmacy Benefit Management processes is an advantage.