Senior Program Manager
Overview:
To develop, implement, improve, and manage assigned programs. In addition to the Program Manager II duties, the Senior Program Manager is a leadership role, has a higher level of education/experience, more autonomy, exercises independent judgment, and provides coaching and guidance to less experienced program managers.
Responsibilities:
- Oversees the tracking of tasks, timelines, and resources necessary to meet department objectives.
- Reviews program data accuracy, completeness, and required submissions.
- Manages and provides supervisory support for programs involving departmental and external stakeholders.
- Manages program budget(s).
- Monitors system level reports developed for programs. Summarizes observations and conclusions to make recommendations to leadership.
- Provides day-to-day management of reporting including research, business and financial analysis, problem solving, issue tracking, and resolution.
- Attends program meetings and ensures follows-up with stakeholders on outstanding deliverables and action items is complete.
- Oversees the planning, coordination and facilitation of events, conferences and webinars.
- Develops and publishes agendas, meeting minutes, and necessary documentation.
- Facilitates and leads both internal and external meetings.
- Develops and publishes communication/updates to program stakeholders.
- Oversees the development of stakeholder reports on defined schedule.
- Communicates program outcomes and potential risks to all levels of leadership.
- Identifies and actively manages program issues by elevating to leadership appropriately to mitigate risks in a timely manner.
- Oversees the successful implementation of new and assigned programs and their associated processes.
- Utilizes improvement and program management expertise to ensure programs deliver outcomes that continuously meet business and stakeholder needs.
- Develops and implements strategies to engage stakeholders.
- May supervise and provide guidance to staff as assigned.
- Provides daily support and coaching to program coordinators and partners.
- Utilizes established software, tools, and resources needed for program execution and oversight.
- Utilizes online collaboration applications.
- Leads user demos, trainings and setup as needed.
- Ensures maintenance of documentation per department specifications.
- Other duties as assigned.
Qualifications:
Education and Experience
Bachelor’s degree in Business Administration, Business Management, Computer Science or related field; at least five (5)years of relevant program management experience required. In lieu of a degree, a minimum of eight (8) years of relevant experience to include a minimum of five (5) years program management experience will be considered.Experience managing program teams with multiple position levels. Experience in health plan environment preferred.
Special Skills, Licenses and Certifications
Critical thinking, strong organization skills with ability to prioritize assignments and manage time effectively. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders.Excellent attention to detail, and listening skills required. Program Management Professional (PgMP), Project Management Professional (PMP), or LSS Greenbelt certification required. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.
Work Environment And Physical Demands
More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 25 lbs.
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING RANGE
$103,059.95 - $133,977.94
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform.The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.