Key Holder
The Role:
To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilburys philosophy of artistry made easy, the keyholder is a true brand ambassador, reflecting the brands values at all times.
Role Accountabilities:
Sales
Lead by example to consistently achieve and exceed personal sales goals including Key Performance Indicators (KPIs) examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).
Work collaboratively to achieve and exceed team and counter targets
Create brand awareness through the sharing and demonstration of strong product knowledge
Track personal performance on a daily, weekly and monthly basis
Be proactive in booking appointments and maximizing every consultation
Customer Service
Consistently promote the Tilbury Touch and exceptional customer service
Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary
Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines.
Artistry
Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists
Fluency in Charlotte Tilburys makeup style, language and expertise in product knowledge
Drive masterclasses and event activity in-store, ensure appointments are fully booked
Bring active support and initiative for counter events/new product launches; sharing ideas
Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines
People
Demonstrate a positive and cooperative approach towards your work and your colleagues
Contribute to individual and team development plans through constructive feedback
Maintain high standards of timekeeping on counter to ensure team efficiency
Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
Operations
Ensure that exceptional visual and hygiene standards are maintained on the counter at all times
Assist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customer
Ensure the Company cash loss prevention and security policies are adhered to at all times
Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner
Store and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all times
Proactively suggest win-win opportunities to your line manager to drive sales within store and develop a cooperative and mutually respectful relationship with the store retail colleagues
Reporting Relationships: Report to Boutique Manager & Assistant Boutique Manager
Requirements
Key Selection Criteria:
Background in retail
A strong artistry portfolio.
Examples of leading events and masterclasses
Proven track record of strong sales performance
Experience of managing, developing, and coaching
Benefits
Base Salary Range: $26-28/hr
Company Benefits:
- Generous staff discount to use on all products
- Access to Tilbury Treats our very own rewards platform allowing you to save money and gain money cant buy discounts on anything from gym memberships to cinema tickets
- Medical, dental, and vision benefits
- Commuter Benefits (Pre-tax)
- Flex Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401(k) with Company match
- Paid Time Off
**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**
About the Charlotte Tilbury Brand
Charlotte Tilbury understands the power of beauty like no-one else. With over 25 years at the forefront of the makeup industry working with the worlds A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but all you need skincare, make-up and fragrance collection.
She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup.Since then, she has been helping others starting with her school friends, to the most discerning women around the world today look their most beautiful.
Charlotte believes that beauty is not an exclusive club and makeup is every womans secret weapon! Charlotte has created an uncompromising collection for all modern women who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table.She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.
At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.