Administrative Assistant

This offers a contract to permanent employment opportunity.

Responsibilities:

• Address tenant questions related to available units, leasing processes, general office inquiries, move-out guidelines, and resident ledger concerns.
• Provide prompt and effective assistance to walk-in customers seeking help or raising concerns.
• Confirm rental history and employment details as part of the rental application evaluation process.
• Notify rental applicants about their application status, whether approved or denied.
• Draft rental agreements and prepare any required addendums.
• Coordinate lease signings and facilitate smooth resident move-ins.
• Manage and oversee lease transfers, assignments, and subleasing arrangements.
• Administer parking rentals and agreements.
• Make post-move-in follow-up calls to new residents to ensure satisfaction.
• Participate actively in team meetings held on a weekly basis.
• Maintain a tidy, professional workspace and welcoming lobby area.
• Interpret and apply company policies appropriately across various scenarios.
• Work collaboratively and efficiently within a team environment.
• Candidates must possess a comprehensive understanding of rental properties, including knowledge of the rental market, property management, and real estate regulations.
• Applicants should be able to demonstrate excellent customer service skills, including the ability to handle customer inquiries, resolve issues effectively, and maintain high customer satisfaction levels.
• Experience in a similar role where you have managed client relationships and ensured customer success, is a must.
• The ability to communicate effectively, both verbally and in writing, is crucial
• Candidates should be comfortable using technology, as the role may involve using property management software or other digital tools to manage customer interactions.
• A strong problem-solving skill set is required, with the ability to think on your feet and provide solutions to customer queries or issues.
• Candidates must be team players, capable of working well with colleagues and other stakeholders to ensure excellent customer service.
• The role requires a detail-oriented mindset, with the ability to manage multiple tasks simultaneously and keep track of all customer interactions.
• Candidates must have a proactive attitude, with the ability to anticipate customer needs and take action to ensure customer success.
• A degree in business, real estate, or a related field would be advantageous, though not mandatory