GSOC Operator

Overview:

Marksman Security Corporation is hiring immediately a Security Operations Center (GSOC) Operator.

$31.05 Per Hour

This position will be responsible for monitoring, directing and responding to security and safety issues while ensuring the appropriate response is deployed efficiently and effectively.

Applicants need to be flexible with their schedule and willing to work weekends, day, evenings, overnights and holidays, if needed.

Responsibilities:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off
• Bi-Weekly Pay
• 401K
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

Qualifications:

The GSOC is crucial for protecting the studio's assets, employees, and customers. They do this by actively monitoring and managing security operations and resources.

Answer emergency and non-emergency requests via:

• Chim
• Radio Communication
• Phone
• Email

• Generate reports for security leadership
• Zinc
• Daily Leadership BrieZ
• Track Tik/eHub

• Chime
• Radio Communication
• Phone
• Email

• Share alarm response details with the BAC via:
• Chime
• Phone

• SOC dispatches appropriate rover to the location of the alarm
• Report the finding provided by the rover in the appropriate Chime group
• Initiate the proper mitigation process (If needed): Follow the SOP protocols

Zog all requests in the appropriate tracking platforms:

• Sim-T
• Airtable

Inform security personnel and field units about requests and pertinent information

Monitor and manage unlock requests and escorts

• Generate Sim-T for all camera / badge reader issues
• Generate Sim-T for general maintenance issues
• Follow-up on maintenance Sim-T and escalate where necessary
• Assist with updating the communication on Sim-T requests pertaining to SPS escorts

• Manage and track the status of requests for the security personnel and other personnel

• Utilizing the approved greeting
• Reference the approved email templates and email signatures

• Printing
• Managing access levels

• Access control
• Video Surveillance

Qualifications:

• Must have a valid state security guard card.
• Excellent communication, leadership, grammar, spelling and writing skills.
• Ability to remain calm and make decisions in emergency situations.
• Knowledge of security protocols and procedures.
• Bachelor’s degree in criminal justice, cyber security, information technology, emergency management and/or business administration, or certifications in related fields preferred
• Type 55 to 75 words per minute.
• An understanding of security operations and Incident Command Systems.
• Strong interpersonal, critical thinking and time management skills.
• Ability to multitask and prioritize your assigned task in a timely manner.
• A great communicator that gets the value of teamwork.
• Comfortable in an ever changing, fast paced, and stressful environment.
• Proven experience working as a dispatcher, call center representative and/or security command center operator.
• Must successfully pass Pre-Employment background check.
• Must have Security Guard Card.

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