Accounts Receivable Specialist I

temporary only

1. Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes and returns are completed to the customer’s expectation.
2. Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
3. Assists in training & mentoring new personnel and follow up to ensure new hires are successful.
4. Reviews large and high profile accounts.
5. Overall team-player who will be looked upon as the “go-to” system resource
6. Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed.
7. Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved.
8. Works closely with the Collector and Customer Service to ensure proper and timely application of customer credits.
9. Ensures appropriate and timely processing of requests for the return of customer credit balances.
10. Generates reporting to internal & external parties so work can be done.