ServiceNow Solutions Architect, IT Operations Management
Description
Presidio, Where Teamwork and Innovation Shape the Future
AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.
The Role
Presidio Solutions Architects (ITOM) lead technical teams in deploying Contender Solutions projects in ServiceNow. The ITOM Solutions Architect will collaborate with project managers and business process consultants to guide clients toward value-driven decisions while adhering to industry and Contender best practices.This role requires deep expertise in ServiceNow IT Operations Management (ITOM), integrations, and technical leadership.
Travel Requirements:
This is a remote role within the Continental United States and will require 10% travel.
Responsibilities include:
- Understand and explain industry and ServiceNow best practices
- Understand and articulate Contender products and service offerings
- Lead technical implementation of ServiceNow ITOM delivery projects, including:
- Conducting demos and working sessions with clients
- Providing guidance to Business Process Consultants
- Gathering and refining client requirements
- Advising clients on best practices and recommended solutions
- Designing solutions that maximize value while minimizing technical debt
- Refining requirements into Agile stories and tasks
- Assigning work to and reviewing work from technical consultants
- Mentoring and assisting technical consultants
- Serve as a Solutions Architect for all ITOM practice products
- Utilize existing integrations and develop new integrations with IT infrastructure using workflows, scripting, and REST APIs
- Develop and configure ServiceNow ITOM modules, including Business Rules, Client Scripts, UI Policies, Data Policies, Tables, Forms, and Integration Hub/Flow Designer
- Troubleshoot infrastructure components such as networking, load balancers, operating systems, storage area networks (SANs), and virtualization platforms
- Stay updated on emerging technologies, Kubernetes deployment strategies, and monitoring solutions
- Ensure compliance with ServiceNow SDLC and Agile methodologies
Required Skills and Professional Experience:
- Bachelor's degree or the equivalent work experience and/or military experience
- 7-9 years' experience utilizing the ServiceNow platform and 4-6 years' experience as a ServiceNow Administrator or Developer
- Minimum of 4-6 years' experience interacting with internal or external customers
- Strong proficiency with JavaScript
- Excellent interpersonal and communication skills (oral and written)
- Experience leading teams in developing and configuring ServiceNow
- Proficiency in ITOM-related frameworks such as ITIL
- Ability to interact with customers at all levels, from technicians to C-level executives
- Experience with configuration management and ServiceNow SDLC
- ServiceNow System Administrator Certification
- ServiceNow Implementation Specialist Certification.
Preferred Skills and Professional Experience:
- Experience with Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, and Dictionary Overrides.
- Knowledge of operating systems such as Linux, Unix, Windows, and VMware.
- Familiarity with data center hardware, network appliances, backup solutions, and Kubernetes deployment strategies
- Strong troubleshooting skills across IT infrastructure components
- Experience with Agile methodology, including story refinement, testing, and scrum
- Certified in ServiceNow Discovery, Service Mapping, and Event Management
This role offers an exciting opportunity to drive ITOM innovation and lead complex ServiceNow implementations, ensuring optimal performance and business value for our clients.
Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio.Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing.Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.
For more information, visit www.presidio.com
Applications will be accepted on a rolling basis.
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
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If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.41 CFR 60-1.35(c)
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
Minimum Salary: 34320.00Maximum Salary: 34320.00
Salary Unit: Yearly