Housekeeping Supervisor

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities:

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
• Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
• Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issues assignments to staff.
• Issues supplies/goods to staff at beginning of shift.
• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
• Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.
• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
• Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
• Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.
• Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.
• Assists Executive Housekeeper with maintaining the department checkbook.
• Must be able to open, close, or work any shift during special events.
• Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.
• Other duties as assigned by your supervisor or manager.
• Good eye for details
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Must pass a background check.

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