Customer Service Representative

We are offering a short term contract employment opportunity in the test equipment solutions industry located in Fort Mill, South Carolina, for the role of a Customer Service Representative. As a Customer Service Representative, you will play a vital role in providing support to our customers, resolving inquiries, and maintaining accurate customer records.

• Efficiently and accurately process sales orders, invoices, quotes, returns, and vendor setup within the ERP or CRM system
• Respond to customer inquiries through phone and email in a timely and detail oriented way
• Stay updated on company products, services, and promotions to provide accurate information to customers
• Collaborate with internal teams to improve service delivery and resolve customer issues
• Maintain a positive and supportive team environment
• Troubleshoot customer issues and escalate complex cases to the appropriate departments
• Create and maintain accurate customer data and interactions within the CRM system
• Proactively identify and anticipate customer needs, offering solutions, and building rapport. • Proficiency in answering inbound calls, handling customer queries effectively and promptly.
• Prior experience in a call center customer service role.
• Demonstrated excellence in providing customer service.
• Accurate and fast data entry skills.
• Ability to manage email correspondence professionally and promptly.
• Experience in handling both inbound and outbound calls.
• Proficiency in Microsoft Excel and Microsoft Word.
• Experience in order entry, ensuring accuracy and timeliness.
• Ability to schedule appointments efficiently, managing time and resources.
• Knowledge of SAP software, with the ability to navigate and use it effectively.