Head of Store Operations
Head of Store Operations
About us
Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation.Does it sound like you? Maybe you are a Zara person.
How we imagine you
You are passionate, curious, motivated and dynamic, with something different to contribute. You are detail-oriented, creative and proactive and are looking for a challenging yet rewarding career in fashion. You are able to multitask between your key responsibilities.
You love fashion and celebrate self-expression. You have excellent analysis, prioritization and organizational skills. You have a track record of stockroom operations, people management and an understanding of customer service. At Inditex you will find more than a job.
Key Responsibilities:
PROCESS- Organize store operations based on operational KPIs to optimize and improve performance.
- Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
- Supervise and execute replenishment and verify its location in the plant.
- Organize and supervise the front processes: checkout, fitting rooms, size collection and online collection, so you are executed well and provide good customer service.
- Promote and ensure that processes related to omnichannel are executed and complied with (SINT, IPOD, STORE MODE, CC).
- Implement new projects and operational updates.
- Take responsibility and ensure that SHRINKAGE is minimized
- Propose and contribute action plans regarding the needs of the store.
- Use analytics tools and track KPIs to improve in-store processes.
- Supervise and take responsibility for the operation of store devices and track technology incidents.
- Oversee store and warehouse staffing SSGG orders.
- Share with the Commercial Managers that the commercial operations are executed well within their usual work routine.
- Manage product management with the Commercial and GEOS Teams to keep warehouse occupancy up to date.
- You are responsible for the management of the external team through communication with their manager.
- Manage the operations team's hour budget by meeting store needs.
- Assign the productivity well to prepare the schedules in ORQUEST and verify your teams schedules.
- Continuously train teams in your area.
- Identify and propose new profiles for your team.
- Develop, recognize and give constructive feedback for the evolution of the team.
- Responsible for compliance with occupational risk prevention, health and safety regulations
What we offer:
In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.
Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!
Annual compensation range:
$60,000 - $75,000 discretionary bonus- Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.
Zara USA, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.
EOE/DFW