Customer Service Assistant, Bilingual
Raleigh
Overview:
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans.
Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish.
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans.
Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish.
Performs all duties in English or Spanish, as required by the clients and departmental needs. Performs simple translation tasks, and may require language interpretation at the basic or intermediate level.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.For more information, visit www.wakemed.org.
EOE
Education: High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred
Experience: 2 Years Related Position Experience In Healthcare Required
Raleigh
Overview:
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments...
ConduentCary, 8 mi from Raleigh
Looking for Customer Care Assistants!
Conduent
Cary, NC 27518
Full Time
High School
Entry Level
Salary Range: $12.00 per hour
Full Benefits Package
Job Number:
19017282
Requirements
• Must be over 18 years of age
• Must have a High...
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