[ref. c81731017] Customer Service Representative - Manassas

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today!

We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract to permanent employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.

• Efficiently handle customer inquiries and resolve issues.
• Process customer credit applications with precision.
• Update and maintain accurate customer credit records.
• Monitor customer accounts and take appropriate actions.
• Follow up with customers regarding past due payments through phone calls and emails.
• Send reminders to customers about delinquent payments via email, voicemail, and mail.
• Perform data entry tasks to update customer accounts.
• Collaborate with the mortgage division, applying prior collections or banking experience as needed.
• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.
• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.
• Applicant must have a minimum of 1 year experience in a customer service role.
• Proven experience in Collections - Consumer is highly desirable.
• Proficiency in Office software is required.
• Excellent communication and interpersonal skills are a must.
• Demonstrated ability to handle customer queries and complaints effectively.
• Ability to work in a fast-paced environment and manage stress.
• High school diploma or equivalent is required; a degree in a related field is advantageous.
• Familiarity with CRM systems and practices.
• Strong problem-solving skills and the ability to think on your feet.
• Willingness to work in shifts as customer service often requires 24/7 coverage.