Inside Customer Service Representative - Sales/Marketing Departments

Work for our Union County manufacturing client specializing in specialty chemical production

Summary - Inside Customer Service Representative

Job Duties:

• Providing shipping rates for customer inquiries and prospects to obtain best value
• Responsible to adhere to all SOPs for the Sales Support Position
• Communicating new orders to appropriate Business Development / Account Management representative in system
• Communicate related information to Business Development / Account Management from accounting system
• Manage and maintain customer profile is in CRM and/or Accounting system
• Maintaining Sample Request Log with tracking numbers and date sent
• Support all Outside Independent/Company Representatives communicating needs to Sales Manager

• Maintain all supplies related to office operations (including but not limited to paper products, office supplies, coffee, vending machines, printer supplies, postage meter)
• Invoice management: scanning to electronic file / shredding
• Responsible to create SOPs for the Office Administrative Position for repetitive job functions when needed
• Responsible to adhere to all SOPs for the Office Administrative Position