Technical Trainer

Williams & Connolly LLP is seeking a technical trainer to provide training and support to lawyers and support staff. Under the direction of the Director of IT Project Management & Service Delivery, the Trainer's responsibilities include, but are not limited to:

• Train new and existing employees on Windows, Microsoft Office, document management systems, document comparison, collaboration platforms, through various technology solutions and IT security best practices, as well as support and train common hardware (like laptops and telephones);
• Train lawyers, legal staff, and case teams on proper use of common legal document review and case management software;
• Create and deliver training and documentation for firm-wide software roll-outs using mixed delivery methods, while accommodating different learning styles;
• Organize, maintain, communicate and report on schedules, training and information within the learning management system;
• Perform User Acceptance Testing for new applications and application updates;
• Respond to direct telephone calls, e-mails and in-person requests for technical assistance from customers;
• Maintain training room and equipment;
• Provide backup support for escalated Help Desk tickets (software/hardware);
• Track work using Learning Management System, online collaboration tools and/or Help Desk ticketing software; and
• Provide excellent customer service through positive and prompt responses to internal inquiries, providing learners various options to address their needs.