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apartmentMillhouse Logistics placeFletcher calendar_month 
Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico.

We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services.

We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Customer Service Representative

Core Responsibilities & Duties:

  • Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures
  • Research information to solve customer service problems
  • Document and record monthly activities for period end reporting
  • Provide work coverage for other employees’ absences when necessary
  • Other duties as assigned

Job Requirements & Qualifications:

  • General understanding of excel functions and how to manage email rules within Microsoft Outlook
  • Knowledge of customer service practices and administrative procedures
  • Strong attention to detail and ability to multitask
  • Proficient in the use of standard office software applications
  • Excellent verbal and written communication skills
  • Exemplary customer service skills are required
  • Ability to work cooperatively with others at all levels of the organization
  • Ability to work with minimal supervision
  • Knowledge of warehouse management system SAP is a plus

What We Offer:

  • Competitive base salary
  • Paid time off within the first year of employment, sick time and holidays
  • Company provided life insurance
  • Health, vision, and dental insurance options
  • Commuter benefit plan
  • Optional supplemental life insurance
  • 401(k)
  • Wellness program
  • A great place to work with a terrific culture
Job Type: Full-time
Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift
  • Evening shift

Ability to Commute:

  • Fletcher, NC 28732 (Required)

Work Location: In person

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