It service tech iii

Small project management is also expected of this role. This position reports to the IT Operation Manager.

• Analyzes and resolves hardware/software/problems such as operational discrepancies, job aborts, and network issues. Refers problems to the appropriate person when IT Technician’s best efforts cannot resolve issues.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user technology, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking products.
• Perform on-site analysis, diagnosis, and resolution of complex technical problems for a variety of end-users, and recommend and implement corrective hardware and software solutions, including off-site repair as needed.
• Receive and respond to incoming calls and/or e-mails regarding technology problems.
• Assist in the development, maintenance, and improvement of Information Technology departments procedures.
• Act as a liaison between vendors and other property departments to escalate any vendor's hardware and application support.
• Provide third-level support for team members with a higher access level profile.
• Train and mentor junior tech members.

• A Bachelor’s degree in Information Systems or equivalent training and experience is desired.
• Project management skills are a definite asset.
• Strong understanding of the organization’s goals and objectives.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Must possess skill in Microsoft Office, specifically Word, Excel, PowerPoint, Visio, Project, and One Note.
• Must hold a TRIBAL GAMING LICENSE or can obtain one.
• Work schedule flexibility.
• Must be at least twenty-one (21) years of age.
• Wide range of hardware and software knowledge.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of two (2) years of Information Systems experience or college-level course work.
• A+ Certification is highly desirable.

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, secondhand smoke, excessive noise, and constant exposure to the general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Additional Details:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements