Support Desk Specialist - Healthcare Systems - NYCADMINS

apartmentNavitsPartners placeWappingers Falls calendar_month 

Support Desk Specialist - Healthcare Systems

Responsibilities:

  • Respond promptly to support requests and resolve issues efficiently.
  • Maintain detailed and accurate documentation of interactions and solutions.
  • Deliver exceptional customer service while addressing technical concerns.
  • Communicate effectively with key stakeholders in high-pressure situations, adhering to SLA escalation procedures.
  • Utilize technical expertise in systems such as IIS, HIS, PACS, EPIC, or similar platforms.

Stipend Range: $75,000 - $90,000 annually.

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