Small Group Employee Benefits Account Manager
Our client, a privately held and well-established employee benefits firm located in metro Detroit, is seeking an experienced Small Group Employee Benefits Account Manager.
Position Summary:
The Small Group Employee Benefits Account Manager will oversee a diverse book of business. Clients may include fully insured, partially self-funded, self-insured, and captive arrangements. Working closely with a dedicated account team, the Account Manager will be responsible for ensuring client satisfaction, resolving issues, and supporting client retention.This role does not include supervisory responsibilities.
Key Responsibilities:
Client Onboarding: Coordinate and manage the onboarding process for new clients, ensuring a smooth transition.
Client and Carrier Communication: Respond promptly and professionally to inquiries from clients and carriers, ensuring issues are addressed and resolved.
RFP and Census Management: Complete Requests for Proposals (RFPs) and manage census data as needed.
Vendor Renewal Coordination: Initiate vendor renewal requests with Service Representatives and collaborate with agents to negotiate renewal rate relief.
Open Enrollment (OE) Support: Prepare Open Enrollment guides, checklists, forms, summaries, and host webinars. Conduct OE meetings, health fairs, and webinars.
Renewal Meetings: Actively participate in pre-renewal, renewal, and post-renewal meetings, offering insights and recommendations.Compliance Oversight: Ensure client compliance with regulatory requirements and maintain up-to-date knowledge of industry standards.
Qualifications:
Experience: Proven experience in a group benefits setting, with familiarity in managing a diverse client portfolio.Licensing: Active Life and Health license or willingness to obtain within 90 days of employment.
Technical Skills: Proficiency in MS Office Suite and experience with Brokerage Builder and/or ZyWave software preferred.
Work Environment:
Hybrid schedule available after a 90-day training period (3 days remote, 2 days in-office), or 100% in-office based on preference.
No overnight travel required.
Collaborative and supportive culture with quarterly team events and outings.
Casual dress code (blue jeans allowed Monday through Friday).
Pet-friendly office on occasion.
Compensation and Benefits:
Competitive salary with a comprehensive benefits package.
Biannual performance-based bonuses aligned with company profitability.
Opportunities for internal promotion and professional growth.
Reasons to Join:
Join a fantastic team of down-to-earth professionals dedicated to delivering exceptional service.
Enjoy a flexible and supportive work environment with a focus on work-life balance.
Be part of a company that values innovation, collaboration, and employee satisfaction.