Youth Advocate Team Lead

Overview:

Salary $47,500 year

We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Responsibilities:

Successful Elements:

• Manage and report on the internal referral process
• Provide functional leadership to EDSI Youth Advocates
• Build professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Provide guidance and support for Youth Advocates to ensure positive outcomes and weekly performance goals are met
• Facilitate weekly meetings with the Youth Advocates to ensure that the best practices are being used and to discuss improvements/goals
• Provide consistent and comprehensive case management and follow-up per local area policy
• Work with the leadership team on implementing processes that increase customer engagement, work-based learning opportunities and
• Coordinate participant retention services and accommodate participant work schedules
• Provide new employee training for Youth Advocates
• Provide feedback to Performance Analyst regarding trends and potential problems with meeting performance
• May provide case management and follow up
• Other opportunities as available

Qualifications:

Required Experience:

• Three to five years of professional experience of career counseling/customer service experience
• Ability to prioritize tasks and strong organizational skills
• Problem solving skills and ability to work in a team environment
• Demonstrated telephone, computer, and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Proficient in Microsoft Office programs
• Valid driver’s license required

Required Education:

• Bachelor’s Degree or equivalent experience

Bring your expertise to EDSI where you will be able to live our values every day: show up, smile and support!