[ref. c62322616] Trenton - Project Manager, Client Pod

The Project Manager is the ultimate owner of their projects and will work with other team members to achieve success. This is a remote position within the US.

KEY JOB RESPONSIBILITIES:

• Independently manage multiple qualitative market research projects simultaneously (8-10 projects at a time), ensuring smooth execution of project within timelines. Includes managing multiple phases of research, managing recruit, monitoring fielding, and preparing technology.
• Develop, implement, and execute project plans to ensure client objectives are met, while contributing meaningful recommendations and managing expectations.
• Coordinate the delivery of all project deliverables which could include participation in a Kickoff call, recruiting updates, schedule sheets, signed RPA’s etc. and delegating responsibilities appropriately among team members (including project setup, recruitment, and technology logistics).
• Collaborates with internal teams to achieve a successful recruit, continuously monitoring project elements to identify potential roadblocks and manage to resolution. Includes keeping all informed of the project’s progress and exhibiting effective, timely and detailed communication skills.
• Is flexible and adaptable with changes to existing key elements of projects as required by internal teams or the client directly.
• Responds quickly to unanticipated or urgent issues and manages to resolution, escalating as appropriate.
• Remains in alignment with various company goals such as maintaining high client satisfaction scores, quick project close out etc.
• Works within Sago and Client systems effectively throughout life cycle of project (SAMS, Complex Survey, PMTool, Messaging systems, Qualtrics, Salesforce, etc.)
• Works in accordance with company SOPs.

• Consistently provides service excellence and ultimately builds and maintains successful client relationships through providing top-notch service and expertise to clients.
• Experience conducting market research, preferably digital.
• Open-minded and solution oriented, with strong critical thinking, interpersonal and communication skills
• Demonstrated ability to maintain composure in high pressure and stressful situations.
• Demonstrated ability to multi-task and juggle multiple deadlines at once while working collaboratively with teams in a fast-moving environment.
• Strong communication skills – written and verbal.
• Must be adaptable; able to work independently and collaboratively.
• Ability to problem solve and make decisions.
• Maintain thorough knowledge of Qual Products and services; provides assistance and consultation to clients as needed to ensure optimal use of our resources for each project.

QUALIFICATIONS

Education:

• High School Diploma or equivalent.
• Bachelors’ degree or equivalent experience preferred.

Experience:

• 2+ years’ experience working in a market research environment, managing projects and client expectations.
• Qualitative management experience a plus.
• End client / brand management experience a plus.

Computer Skills:

• Operating Systems: Windows, macOS
• Microsoft Office, including proficiency in Excel.
• PowerPoint
• Google Docs/Sheets